Frequently Asked Questions

Yes, you can add EasyCare at any time, even at the time that you realize you need a standard service call. Cancellation of EasyCare within 90 days after purchase may result in charges for EasyCare services previously received.

EasyCare Premium includes worry-free coverage for your eligible home office, smart home, and wearable devices, as well as Accidental Damage and Handling (ADH) for select portable electronics. See the list of eligible devices here.

Unfortunately, any pre-existing damaged devices are not covered under the plan prior to enrollment. If you need a repair on a device that was damaged prior to enrollment or that is not covered under the EasyCare Premium plan, in-store repairs may be available. In-store repairs are not available in all markets for all products.

Yes! For laptops, tablets, wearables, and printer display screens only, there is no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99, $49, or even $0 per approved claim, depending on the device covered.

We offer 3 different plan options so you can find the perfect fit.

EasyCare covers basic support for your Viasat service and equipment. Your first 3 months are FREE when you sign up within 30 days of install. This plan costs $9.99/mo. thereafter.

EasyCare+ includes all the basic support of EasyCare, along with expert technical advice and support for your eligible devices. Your first 3 months are FREE when you sign up within 30 days of install. This plan costs $14.99/mo. thereafter.

EasyCare Premium includes everything from EasyCare and EasyCare+, and worry-free coverage and expert technical support for your eligible devices. Your first 3 months are just $9.99/mo. when you sign up within 30 days of install. This plan costs $24.99/mo. thereafter.

The available download speeds are up to 35/50/100/150 Mbps depending on your location.

Viasat Business provides you with a convenient online account management tool, MyAccount. You can use MyAccount to pay bills, check data usage, and more.

Modem/router lease fee is included with the Viasat Business monthly plan fee.

Yes, there is no change to the previous contract agreement. There is a 24-month contract for the Business Choice Unlimited plan.